We want you to be happy with your purchase. If you need to return an item, please read our returns policy below.
Unused Items
Items may be returned within 28 days of purchase, provided they are unused, in their original condition and packaging, and accompanied by proof of purchase.
Bats, Pads, Gloves and Protective Equipment
For hygiene, safety and product-condition reasons, used cricket equipment cannot be returned due to a change of mind. Cricket bats that have been knocked in, oiled, scuffed or used are not eligible for change-of-mind returns.
Faulty or Damaged Items
If your item arrives damaged or develops a fault, please contact us with your proof of purchase and details of the issue. We will assess the problem and offer an appropriate resolution in accordance with your statutory rights.
Return Postage Costs
All return postage costs for change-of-mind returns are the customer's responsibility. We recommend using a tracked delivery service, as we cannot be responsible for items lost in transit. Where an item is faulty, damaged or not as described, return postage costs will be handled in accordance with your statutory rights.
Please return to:
Qdos Cricket
The County Ground
St James Street
Taunton
TA1 1JT
Refunds and Exchanges
Approved refunds will be issued to the original payment method. Exchanges are subject to stock availability.
Important Information
This policy does not affect your statutory consumer rights. For online purchases, your legal right to cancel may apply even if an item has been unpacked, subject to applicable legal requirements.
Please contact us before returning any item.
Thank you for shopping with us!